Cancellation & Refund Policy

Cancellation terms can differ between stays and seasons. The terms that apply to your booking are stated in your booking confirmation, and you can review them before you pay.

Please message us as soon as you can. Whether you receive a refund, and how much, depends on the terms in your confirmation and how much notice you give. We will always confirm the outcome in writing.

• Changes are subject to availability.
• If the nightly rate is different for the new dates or option, the price may change and we will tell you before confirming.
• A change that is agreed in writing replaces the original booking.

If the host has to cancel a confirmed booking, we will tell you straight away and offer you the choice of alternative dates or a full refund of the amounts you have paid for that booking.

Unless your booking confirmation says otherwise, nights you do not use after arriving late, leaving early or not arriving are not refunded. If you expect to arrive late, please let us know so we can keep the property ready for you.

If a stay cannot go ahead because of events beyond reasonable control, such as severe weather, civil unrest or a prolonged utility failure, we will work with you in good faith to rebook, or to refund a fair proportion of what you have paid.

We recommend travel insurance that covers cancellation, as some reasons for cancelling, such as illness or transport disruption, may not be covered by our terms.

Refunds are paid to the original payment method, or as otherwise agreed with you, within a reasonable time after the cancellation is confirmed. We will tell you when to expect it.

If you think a refund has been calculated wrongly, write to us with your booking details and we will review it promptly. This policy is part of our Terms of Service.

Questions about this document, or a request about your data? Get in touch and we'll respond promptly.