Roam & Rest

Legal & guest information

Everything you may want to know before and during a stay, in plain language: how booking works, what to expect, how we look after your data, and who to call if you need help.

Guest information

Practical answers for planning and enjoying your stay.

Reviews PolicyHow guest reviews work, and why every review on this site comes from someone who actually stayed. 1 min read
Cancellation & Refund PolicyHow cancellations, changes and refunds work for a stay booked through Roam & Rest. 2 min read
House Rules & Check-inWhat to expect on arrival and how we ask guests to look after our homes. 2 min read
Safety & Emergency InformationSimple things that keep everyone safe during a stay, and who to call if something goes wrong. 2 min read
Frequently Asked QuestionsQuick answers about booking, what's included and what to expect. 2 min read

Legal

The terms that apply to the website and to your booking, and how we handle your data.

Terms of ServiceThe terms that apply when you use the Roam & Rest website and book a stay through it. 6 min read
Privacy PolicyWhat personal data we collect, why we use it, who sees it, how long we keep it and the rights you have under Kenya's Data Protection Act, 2019. 4 min read
Cookie NoticeHow this website uses cookies and similar technologies. 1 min read